We don’t use the word “family” lightly. You’ll soon come to realize that it permeates our culture because we believe that’s how we should treat our customers—with dignity and respect.
In that spirit, we know you may have many questions as we begin to merge our banks—two very similar banks that enjoy shared values of fostering a loyal customer base, innovation, local decisioning and increasing shareholder value. While we know that change is inevitable, our promise to you is to make the transition as smooth as possible. We hope the information below will be a first step to educate you, as well as reassure and share excitement about this process.
What is happening?
Effective July 25, 2019, South Plains Financial Inc. (SPFI, the parent company of City Bank) entered into a merger agreement with West Texas State Bank. The agreement was finalized on November 12, 2019, with data migration anticipated on March 23, 2020.
Who is South Plains Financial, Inc.?
South Plains Financial (NASDAQ: SPFI) is the parent company of City Bank, a Texas-based community bank recognized for its corporate culture, innovation and distinctive banking solutions. City Bank has locations across Texas and New Mexico. South Plains Financial, Inc. is headquartered in Lubbock, Texas. Find out more at our website www.spfi.bank.
What will be the name of the bank?
How does this affect customer accounts, products and related services?
In regard to your accounts and all of your present bank services, it’s business as usual. All associated numbers, names, structures, types, routing numbers, debit cards, PIN numbers, ATM and branch access, etc., will remain the same until notified otherwise. Rest assured we won’t make any changes before March of 2020. You will be notified in ample time and clear instructions will be shared at that time.
What about account statements or end-of-year tax statements?
Until the data migration occurs on March 23, 2020, all correspondence regarding your current accounts will continue to come from West Texas State Bank.
Is my local branch closing?
No. All branches are remaining open. We also don’t anticipate that hours of operation will change, so please continue to contact them or stop by when it’s convenient for you.
Do I have access to my money and is it insured by the FDIC?
Yes. You still have the same access to your funds as you always have either online or at your local branch. FDIC deposit insurance limits still apply for each account ownership type.
Should I expect someone to call or email me to verify my deposit account information?
No. No one from City Bank will ever call or email to ask for your personal, confidential account information. If you call us, however, we may ask you for information to verify your identity.
Do I have access to City Bank ATMs?
Beginning November 13th, you will be able to use City Bank ATMs at no charge. Also beginning November 13th, the only ATMs you will be able to use without incurring service charges are City Bank and West Texas State Bank ATMs.
Where can we go to get more information?
If there are further questions or specific assistance is needed, call or visit your local branch.