Lobby Changes

Effective Saturday, March 21, all City Bank location lobbies will be restricted to appointment only to help limit person-to-person contact as recommended by the CDC. Our drive-thru service will operate as normal until further notice. We apologize for any inconvenience this may cause an appreciate your patience as you may experience longer wait times.

Please remember you can complete many of your banking needs with the following options:

What we are doing

We also realize that we are in a service industry, and it is our highest priority to minimize the spread of any viruses. We want to make you aware of the steps we have taken to protect you and our employees while maintaining an uninterrupted level of first-class customer service that you have come to expect from us.

Moving forward, we’ve increased the precautions we normally take each year during flu season. Our employees are being encouraged to wash their hands frequently. We have also increased the supply of hand sanitizer available in all our branches for employees. Contact surfaces in our branches, including ATM screens and keypads, are cleaned daily with EPA-approved disinfectants.

If you would like to learn more about COVID-19 please visit the Center for Disease Control and Prevention or your local health department website.

Fraud Prevention

As a reminder, City Bank will never call, text or email you asking for personal identifiable information such as social security number, secure access codes, passwords, or account numbers. If you are unsure if an email, phone call or text message is from City Bank, please hang up and call us directly at 800-687-2265 to verify the authenticity of the person requesting that information. 

We also recommend using caution before opening any links or attachments from unknown or unsolicited sources. 

For more information on fraud related to the coronavirus, visit the Federal Trade Commission

Phone Numbers

Lost/Stolen Card: 800-687-2265
Customer Xperience Center: 800-687-2265
Change Debit Card PIN: 888-891-2435

1Some restrictions apply. For existing City Bank loans only. Requests are based on approval criteria established by City Bank