Economic Impact Payments

The Treasury Department and the Internal Revenue Service announced the distribution of economic impact payments. For most taxpayers, payments are automatic, and no further action is needed.

For more information, visit the Economic Impact Payments page on the IRS web site or the useful links page on the Bureau of the Fiscal Service website.

Lobby Changes

In accordance with City Bank's Health and Safety Policy, we recommend that all employees and visitors entering a bank branch wear a face covering, maintain a social distance of 6ft, and do not enter if you are feeling sick. We are also completing most banking services in the drive-thru to help reduce person-to-person contact. 

Please remember you can complete many of your banking needs with the following options:

What we are doing

We also realize that we are in a service industry, and it is our highest priority to minimize the spread of any viruses. We want to make you aware of the steps we have taken to protect you and our employees while maintaining an uninterrupted level of first-class customer service that you have come to expect from us.

Moving forward, we’ve increased the precautions we normally take each year during flu season. Our employees are being encouraged to wash their hands frequently. We have also increased the supply of hand sanitizer available in all our branches for employees. Contact surfaces in our branches, including ATM screens and keypads, are cleaned daily with EPA-approved disinfectants.

If you would like to learn more about COVID-19 please visit the Center for Disease Control and Prevention or your local health department website.

Fraud Prevention

As a reminder, City Bank will never call, text or email you asking for personal identifiable information such as social security number, secure access codes, passwords, or account numbers. If you are unsure if an email, phone call or text message is from City Bank, please hang up and call us directly at 800-687-2265 to verify the authenticity of the person requesting that information. 

We also recommend using caution before opening any links or attachments from unknown or unsolicited sources.

For more information on fraud related to the coronavirus, visit the Federal Trade Commission

Phone Numbers

Lost/Stolen Card: 800-687-2265
Customer Xperience Center: 800-687-2265
Change Debit Card PIN: 888-891-2435