City Bank Customers,
We are living in unprecedented times and with each day our communities are adjusting to a new normal. And, while many things are different, what won’t change is our commitment to you. That is why I wanted to give you an update on how we are handling COVID-19 (Coronavirus) and what steps we have taken to make sure your financial needs are met.
First and foremost, the health and well-being of our customers and employees is of the utmost importance. That is why we are following guidelines and recommendations from the CDC to limit person-to-person contact. All City Bank lobbies have been modified with access by appointment only. Drive-thru locations, however, are open during regular business hours and our ATMs are accessible
24-hours a day.
If you are in one of our lobbies, you will notice we’ve increased the precautions we normally take each year during flu season. Our employees are being encouraged to wash their hands frequently. We have also increased the supply of hand sanitizer available for employees. Contact surfaces in our branches, including ATM screens and keypads, are cleaned daily with EPA-approved disinfectants.
City Bank has many other options when it comes to handling your financial needs. We encourage you to use digital banking or our mobile app for items such as deposits, transfers, increasing spending limits, and viewing statements. You can also contact our Customer Xperience Team at 800-687-2265 with questions.
We are also mindful of the fact that many of you may face undue financial strain during these difficult times. In an effort to assist, we have developed a loan deferral program for consumers. This will allow affected consumers to defer loan payments. For more information contact our consumer lending team at 806-771-2886.
For businesses that may be experiencing financial hardship related to the current economic environment, please reach out to your account officer for assistance. We have flexible loan modification options to fit your specific situation.
We appreciate your patience and understanding as we all navigate this unique time in our history. We hope you can all rest assured knowing that the combination of our talented employees and a well-capitalized balance sheet will keep us strong and ready to support our communities for years to come.
We will continue to monitor the ever-changing situation and adjust accordingly. Be sure to follow our social media pages and our website, City.Bank, for the most up-to-date information.
Cory T. Newsom
City Bank President and CEO