Security Software

Trusteer Rapport is a free, third-party software solution designed to help protect your computer and sensitive credentials from harmful spyware, malware, and phishing. This easy-to-install software only takes a few minutes to download and install.

CHANGES COMING MAY 1ST

With the upcoming move of Online Banking to .bank, effective May 1st, 2018, City Bank will no longer be sponsoring the Trusteer Rapport software, and customers will no longer receive the option to download and install Rapport during login. For more information about all the ways City Bank protects your online banking experience, please visit our Fraud and Security site.

Features

• Keeps computers clean of man-in-the-browser malware
• Detects new zero-day threats
• Prevents phishing of login credentials and payment card data
• Notifies City Bank of any threat activity

Installation

• Log on to your City Bank online banking account using your login ID and password.
• When prompted, click the “Download Rapport Now” button to begin installation.
• Follow the download instructions when prompted. There is no need to restart your computer when the download process is complete.

After Installation

• A small green icon will appear next to your browser’s address bar. This icon is green when you are using a website that is protected by Rapport, and grey when you are using a website that is not protected with Rapport.
• When you first login to your online bank account you will see a message asking you to approve the protection of your online banking login information.
• Once the message is approved, Rapport will begin working silently in the background - you will only be notified by the software if a security risk is identified.

End User License Agreement