Frequently Asked Questions
Why are there two separate apps for consumer and business?
Some of the features available in the consumer mobile app for personal accounts are not offered to businesses at this time. While some important cash management features are only available to businesses and not personal accounts, offering independent mobile products allows us to deliver the most feature-rich product to both consumers and businesses
Can I manage my business debit card through the business mobile app?
Currently this feature is only available for personal debit cards through the consumer mobile app.
Can I deposit checks with the business mobile app?
Currently this feature is only available to customers using the consumer mobile app for personal use. While it may be unavailable in this initial version, we are exploring ways to deliver this (and other innovative features) in future product updates.
I have a business account, but don’t use Online Banking. How do I get a login ID?
Obtaining a login ID is easy. Simply call 800-687-2265 or email our Treasury Management team at email@example.com and state that you would like to enroll in Online Banking.
I can’t log in to Online Banking or the mobile app. How do I restore access?
If you can’t log in for any reason, please contact a Customer Xperience Representative at 800-687-2265.
How do I reset my password?
If you need a password reset, please call our Treasury Management team at 800-687-2265.
How can you tell the difference between the consumer and business app?
The consumer app icon is red and the business app icon is dark gray.
What devices are compatible with the app?
- Android devices running OS 5.X–current
- iOS devices running 10.X–12.X
I paid a bill through Picture Pay in the consumer app and do not see it in the business mobile app. Why?
Picture Pay is a separate bill payment feature only available in the consumer mobile app and is NOT connected to the business mobile app bill pay. While it may be unavailable in this initial version, we are exploring ways to deliver this (and other innovative features) in future product updates.
How do I use Face ID, fingerprint or PIN/passcode technology to log in to the mobile app?
First check that your device is compatible with your desired login method. If it is supported, simply:
- 1. Select your preferred method on the mobile app login screen.
- 2. Select ‘Enroll Now’.
- 3. Enter your Login ID and password then select ‘Authorize’.
- 4. Select ‘OK’ on the prompt to allow access.
Can I sign up for e-statements in the mobile app?
Yes. Any customer with a business checking account can sign up for e-statements in the mobile app.
Can I view my statements in the mobile app?
Yes. Any customer with a business checking account has the ability to view statements in the mobile app.
Can I use the Money Manager tool in the mobile app?
No. At this time, our Money Manager feature is only available via Online Banking.
Can I view my accounts for multiple businesses in the app?
Yes, so long as those accounts are accessed by a common Online Banking login ID. The app mirrors Online Banking and any accounts visible to you online will be visible in the app.