FREQUENTLY ASKED QUESTIONS
We recommend letting us know when you are traveling, especially if you are going abroad or to a location that is different from your usual spending patterns. City Bank fraud detection systems monitor your account for unusual activity and may alert us when transactions are made from a location away from your usual residence. Informing us of your travel plans allows us to make the appropriate adjustments to your account to allow transactions to be processed.
The routing number is 111301737. This number can be found in the footer of the city.bank website.
Contact our Customer Xperience Center at 800-OUR-BANK (800-687-2265) between 8 a.m. and 6 p.m. Monday through Friday or 9 a.m. and 1 p.m. Saturday, or visit a branch, and we will assist you with getting a new debit card.
A $10 fee may be charged for excessive replacement requests. Rush fees may also apply. A replacement fee and rush fee are not charged in cases of fraud.
(Today) Activate your card by performing a PIN-based transaction at an ATM or at the point of
sale with a merchant.
(Future) Call 800-290-7893 from the phone number associated with the account to activate
your card and choose a PIN.
To reorder check, visit the Contact Us portion of City.Bank and click the Reorder Checks link in
the Quick Links on the right column of the page. Or, you may contact our Customer Xperience
Center at 800-OUR-BANK (800-687-2265) between 8 a.m. and 6 p.m. Monday through Friday or
9 a.m. and 1 p.m. Saturday, or visit a branch.
If you have previously ordered checks, you may order the same design again from within online
banking. From the menu, click Services, then choose Check Reorder.
You can dispute a transaction on the mobile app or through online banking. From the account history detail in online or mobile banking, click the actions button (3 dots next to the transaction amount) on the posted transaction and then click Dispute transaction. You can also contact our Customer Xperience Center at 800-OUR-BANK (800-687-2265) between 8 a.m. and 6 p.m. Monday through Friday or 9 a.m. and 1 p.m. Saturday, or visit a branch.
If you forgot your login ID, you can navigate to the top right corner of city.bank and click Forgot Login ID or Unlock Login ID. You can also contact our Customer Xperience Center at 800-OUR-BANK (800-687-2265) between 8 a.m. and 6 p.m. Monday through Friday or 9 a.m. and 1 p.m. Saturday, or visit a branch.
Log into your online banking account. On the left column in the Menu Bar, select E-Docs. Then select Statement and Notices. Select Accept to enroll all accounts into Electronic Delivery. All available statements should now be visible. You can also visit Electronic Statements for more information.
E-statements include the same information that you receive with a paper statement and are a convenient way to view your account transactions. Each month, you will receive an email when your statement is ready to view. E-statements are official documents just like paper statements and can be viewed electronically, printed, and saved for your convenience. Encrypted for security and password protection, E-statements reduce the chance of your account information getting lost or stolen in the mail. Visit the Electronic Statements page for more information on signing up for e-statement delivery.
If you enroll in E-statements, you will not receive paper statements. With E-statements, you can view, save, and print your online statements at any time.
Statements are accessible for rolling 18 months from the previous statement date.
City Bank provides a temporary secure access code to enhance security measures when you perform certain online transactions. It is an additional layer of authentication to verify the user's identity. City Bank will never ask you to provide secure access codes sent to your phone. DO NOT SHARE THIS INFORMATION.
Online banking allows you to manage your finances while on the go. To enroll, visit City.Bank and click the Enroll Now button at the top right of the page or use the City Bank mobile app.
Bill Pay allows you to make one-time payments or set up automatic payments. To enroll, log on to online banking and click E-Docs.
Chat with Penny, your virtual banking assistant, 24/7 to get answers to common questions. To report a lost or stolen debit card after hours, call 800-OUR-BANK (800-687-2265).
BNK-N-GO are text alerts about your banking activity. Alerts include deposit confirmation, withdrawal notice, and low balance. These alerts help manage your finances and stay on top of any suspicious account activity.
Log into your online banking account. Under the Menu Bar, select Services and then BNK-N-GO Alerts. From there, you can enroll available accounts and manage alerts.