All City Bank locations will be closed on Monday, May 29th, in observance of Memorial Day. Please utilize digital banking platforms for your banking needs or connect with us using Penny, our virtual banking assistant. Normal hours will resume on Tuesday, May 30th.
FRAUD AND SECURITY RESOURCE CENTER
Fraud & Security Resources
Empowering you to take charge of your financial security
Online, digital, and mobile banking provide wonderful services and conveniences, but they can also bring new cybersecurity risks. At City Bank, we want you to use all of our services safely, securely, and confidently.
Understanding Cybersecurity Risks
Cybercriminals, scammers, and fraudsters are actively looking for their next victim. Don’t let it be you!
How We Will Contact You
We will only contact you under certain conditions. Here’s how you can know for sure and how you can report anything suspicious.
How to Protect Yourself
City Bank works hard to protect you, but we want to make sure you have the knowledge and tools to protect yourself.
How We Protect Your Business
Business customers have increased cybersecurity risk, including Business Email Compromise, fast payments/ACH fraud, and account takeover risk. Here’s how City Bank helps to protect your business.
Learn More →
Frequently Asked Questions
We’re happy to talk. We’re here to answer your questions, whether you’re concerned about online and mobile security, our policies and practices, fraud, identity theft or ways you can protect yourself.
Report Fraud
If you suspect that your personal and/or financial information has been compromised, City Bank recommends that you call us immediately.
If you have received a suspicious email, text, or phone call that appears to have come from City Bank, or appears to be impersonating City Bank, please report it to us immediately by emailing abuse@city.bank.
Helpful Resources
Visit some of these sites for additional info on staying safe, best practices, and more.
OnGuardOnline.gov
http://onguardonline.gov/
National Cyber Security Alliance
http://staysafeonline.org/
US-CERT - Cyber Security Tips
http://www.us-cert.gov/cas/tips/
Federal Trade Commission - Privacy & Security
http://www.consumer.ftc.gov/topics/privacy-identity
FDIC Money Smart - Financial Education Program
https://www.fdic.gov/resources/consumers/money-smart/index.html
BBB Data Security - Made Simpler
http://www.bbb.org/data-security/
Bureau of Consumer Protection - Data Security
http://business.ftc.gov/privacy-and-security/data-security