Fraud & Security Resources


Fraud & Security Resources

We take your security seriously.

In the rapidly changing world of technology fraud attempts are constant. While we can't foresee all of them, we'd like to do our best to share information with our customers that could be helpful as we all try to prevent being victims of fraud. Remember that we will never ask for your account number, debit card number, password or PIN through email or text message.

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How we protect you

We work hard to protect your information and money. Banking with us also means that you trust us with your money and we take that seriously. City Bank takes a layered approach to help protect your accounts and your identity.

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How to protect yourself

Don't be fooled. Learn how to spot scams, like phishing, and learn best practices to help protect yourself and sensitive information from common methods fraudsters use—and know what to do if you spot suspicious activity.

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Frequently Asked Questions

We’re happy to talk.  We’re here to answer your questions, whether you’re concerned about online and mobile security, our policies and practices, fraud, identity theft or ways you can protect yourself.

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Report Fraud

If you suspect that your personal and/or financial information has been compromised, City Bank recommends that you call us immediately.

If you have received a suspicious email, text, or phone call that appears to have come from City Bank, or appears to be impersonating City Bank, please report it to us immediately by emailing

Helpful Resources

Visit some of these sites for additional info on staying safe, best practices, and more.

National Cyber Security Alliance

US-CERT - Cyber Security Tips

Federal Trade Commission - Privacy & Security

FDIC Money Smart - Financial Education Program