FRAUD AND SECURITY RESOURCE CENTER
Fraud & Security Resources
Empowering you to take charge of your financial security
Online, digital, and mobile banking provide wonderful services and conveniences, but they can also bring new cybersecurity risks. At City Bank, we want you to use all of our services safely, securely, and confidently.
How We Will Contact You
We will only contact you under certain conditions. Here’s how you can know for sure and how you can report anything suspicious.
Fraud and You - Common Fraud Questions and Answers
We’re happy to talk. We’re here to answer your questions, whether you’re concerned about online and mobile security, our policies and practices, fraud, identity theft or ways you can protect yourself.
How to Protect Yourself
City Bank works hard to protect you, but we want to make sure you have the knowledge and tools to protect yourself.
How We Protect Your Business
Business customers have increased cybersecurity risk, including Business Email Compromise, fast payments/ACH fraud, and account takeover risk. Here’s how City Bank helps to protect your business.
Learn More →
Understanding Cybersecurity Risks
Cybercriminals, scammers, and fraudsters are actively looking for their next victim. Don’t let it be you!
Report Fraud
If you suspect that your personal and/or financial information has been compromised, City Bank recommends that you call us immediately.
If you have received a suspicious email, text, or phone call that appears to have come from City Bank, or appears to be impersonating City Bank, please report it to us immediately by emailing [email protected].
For after-hours or weekends, please take the following steps to protect your accounts:
- Reset your username and password from Online Banking at city.bank or through the Mobile Banking app. Log in and go to Settings and Security Preference.
- Turn off your debit card from Online Banking at city.bank or through the Mobile Banking app. From the Menu option, go to Card Services, then Card Management. Toggle to turn off your lost card. Call us as soon as possible during business hours, and we will assist you with getting a new card.
To dispute transactions:
- Call us at (800) 687-2265 to dispute a transaction over the phone
- Visit any City Bank location to file a dispute in person
- File a dispute online
- Log into mobile or online banking
- Select your account
- To the right of the transaction select the three dots
- Select Dispute Transactions and complete the short form about your disputed transaction(s)
City Bank Text Short Codes
You’ll receive text messages from us using these short codes:
- From 86434 - When you login to Online or Mobile Banking on a new device, and we need to verify your identity with Multi-factor (Two-Step) authentication
- From 96923 - When you have a City Bank Debit Card, and we have detected suspicious activity on your card
- From 265646 - When you have enrolled in Bank-N-Go text alerts to alert you when various activity with your account(s) has occurred
Zelle® will send from 1(844) 426-4828 when verifying your identity with Multi-factor (Two-Step) authentication.
Helpful Resources
Visit some of these sites for additional info on staying safe, best practices, and more.
OnGuardOnline.gov
http://onguardonline.gov/
National Cyber Security Alliance
http://staysafeonline.org/
Federal Trade Commission - Privacy & Security
http://www.consumer.ftc.gov/topics/privacy-identity
FDIC Money Smart - Financial Education Program
https://www.fdic.gov/resources/consumers/money-smart/index.html
BBB Data Security - Made Simpler
http://www.bbb.org/data-security/
Bureau of Consumer Protection - Data Security
http://business.ftc.gov/privacy-and-security/data-security