HOW WE PROTECT YOU
World-class Online and Mobile Security
Our Online and Mobile banking platforms are built on the latest secure technology and include security features such as:
- Multi-factor (two-step) logins
- Advanced Encryption
- Automated fraud monitoring
Debit Card Management
Through online and mobile banking, you can manage your debit card by turning your card off if it is lost or stolen.
Digital Banking Security Alerts
Security alerts are also available through online and mobile banking. Alerts include when a password or login ID is changed, when a forgot password is attempted for your login ID, and much more. These alerts are managed under Settings and Security Alerts.
BNK-N-GO Alerts
We proudly offer BNK-N-GO text alerts as a first line of defense from fraudsters. Text alerts include deposit confirmation, withdrawal notice, and low balance. Set up your alerts by signing in to online banking and navigating to Services, then BNK-N-GO Alerts. Alerts will be sent as a text from the number 265646. To ensure you can quickly identify them as communications from City Bank, please save this number in your contacts.
Digital Wallets and Person-to-Person (P2P) Payments
We work with only the best and most secure service providers to bring you the digital and payment services you expect with the security features you demand.
Debit Card Text Alerts
City Bank will also text you if we detect suspicious activity or charges on your City Bank Debit Card. Debit Card users are automatically enrolled in this service. Fraud Center alerts will be sent as a text from the number 96923. To ensure you can quickly identify them as communications from City Bank, please save this number in your contacts.
Secure File Exchange
City Bank provides a limited number of methods to securely exchange personal information with our customers. City Bank will never send you an email asking for your personal information.
Secure Web and Email Domain
Our website and official email addresses end in “.bank”. No one except a verified financial institution can have a ".bank" web or email address. Which means:
- We use security features that make it virtually impossible to “spoof” or impersonate our website or email address
- We require the most advanced encryption for all our websites
Some features require enrollment through our Online and Mobile banking platforms.
Report suspicious activity or fraud
If you see something suspicious with your accounts, suspect that your personal and/or financial information has been compromised, or have experienced fraud, please contact us immediately at (800) 687-2265.