All City Bank locations will be closed on Monday, May 29th, in observance of Memorial Day. Please utilize digital banking platforms for your banking needs or connect with us using Penny, our virtual banking assistant. Normal hours will resume on Tuesday, May 30th.
HOW WE PROTECT YOU
World-class Online and Mobile Security
Our Online and Mobile banking platforms are built on the latest secure technology and include security features such as:
- Multi-factor (two-step) logins
- Advanced Encryption
- Automated fraud monitoring
- Customized alerts for activity with your accounts
- Bank-N-Go text alerts, customizable by you
Digital Wallets and Person-to-Person (P2P) Payments
We work with only the best and most secure service providers to bring you the digital and payment services you expect with the security features you demand.
Debit Card Text Alerts
We will automatically alert you when we detect suspicious charges on your City Bank Debit Card.
Secure File Exchange
City Bank provides a limited number of methods to securely exchange personal information with our customers. City Bank will never send you an email asking for your personal information.
Secure Web and Email Domain
Our website and official email addresses end in “.bank”. No one except a verified financial institution can have a ".bank" web or email address. Which means:
- We use security features that make it virtually impossible to “spoof” or impersonate our website or email address
- We require the most advanced encryption for all our websites
Report suspicious activity or fraud
If you see something suspicious with your accounts, suspect that your personal and/or financial information has been compromised, or have experienced fraud, please contact us immediately at (800) 687-2265.