All City Bank locations will be closed on Monday, October 14th, in observance of Columbus Day. Please utilize digital banking platforms for your banking needs or connect with us using Penny, our virtual banking assistant. Normal hours will resume on Tuesday, October 15th.
Wire transfer and ACH files will not process on Monday, October 14th.
HOW WE PROTECT YOUR BUSINESS
World-class Online and Mobile Security
Our Online and Mobile banking platforms are built on the latest secure technology and include security features such as:
- Multi-factor (two-step) logins
- Advanced Encryption
- Automated fraud monitoring
- Customized email alerts for activity with your accounts
- Bank-N-Go text alerts, customizable by you
- Security tokens are required for funds transfers and high-risk transactions
Positive Pay
Helps you monitor and control fake checks attempting to clear against your accounts.
ACH Positive Pay
Helps detect and prevent fraudulent ACH debits and credits against your business accounts.
IP Restrictions
We detect and block connections from unusual or suspicious locations.
Debit Card Text Alerts
We’ll automatically alert you when we detect suspicious charges on your City Bank Debit Card.
Secure File Exchange
City Bank provides a limited number of methods to securely exchange personal information with our customers. City Bank will never send you an email asking for your personal information.
Secure Web and Email Domain
Our website and official email addresses end in “.bank”. No one except a verified financial institution can have a ".bank" web or email address. Which means:
- We use security features that make it virtually impossible to “spoof” or impersonate our website or email address
- We require the most advanced encryption for all our websites
Report suspicious activity or fraud
If you see something suspicious with your accounts, suspect that your personal and/or financial information has been compromised, or have experienced fraud, please contact us immediately at (800) 687-2265.