When Will We Call You?

We will call you at various times to:

• Resolve a problem with one or more of your accounts
• Follow up with loan applications
• Verify a funds transfer
• Give you information on services and offerings we think you would like to know about

What Will the Phone Caller Caller-ID Be?

We use the City Bank name for all our phone numbers. However, current telephone technology used worldwide has few protections against Caller-ID spoofing. If you need to be sure it is really City Bank calling you, we recommend you call us at 800-687-2265.  

When Will We Text You?

You’ll receive text messages from us when:

• You login to Online or Mobile Banking on a new device, and we need to verify your identity with Multi-factor (Two-Step) authentication
• You have a City Bank Debit Card, and we have detected suspicious activity on your card
• You have enrolled in Bank-N-Go text alerting to alert you when various activity with your Online or Mobile banking has occurred

What Will the Text Number Be?

City Bank uses a limited set of numbers when sending out text messages. You’ll know what these are when you first begin using the text messaging. You can always call us if you are unsure about any text message you receive.

When Will You Email Me?

City Bank sends emails to when:

• A new eStatement is available
• You have turned on activity alerts in Online or Mobile Banking
• We are responding to emails you sent to us
• We have news and information you may like to hear about
• We have information on services and offerings we think you would like to know about

What Will the Email Address Be?

Most City Bank email addresses end in “city.bank”. This is important because only verified financial institutions are allowed to use “.bank”. Some of our third-party providers may have different email addresses. These will become known by you once you begin using services that send you emails.