City Bank Introduces New Text-based Alert Solution For Cardholders Faced With Potentially Fraudulent Charges

May 24, 2016

City Bank has added a new layer of communication to keep customers informed when it comes to potentially fraudulent activity on their debit card(s). On June 1st, City Bank began texting customers in the event there is any fraudulent activity as precautions are taken on customers' behalf to temporarily deactivate their City Bank debit card.

This new feature—utilized from 7am–9pm in customers' respective time zones—will allow customers to quickly respond and confirm or protest transactions to avoid any further card deactivation if it is a fraudulent charge, reactivate debit cards quickly if it is a legitimate charge, or opt to receive a call from a Fraud Analyst. If a customer fail to respond within 5 minutes after the text notification has been delivered, an automated call from the City Bank Fraud Center will contact customers asking to confirm or deny any fraud.

Additionally, this service is not associated with BNK-N-GO, City Bank's text-based mobile banking product. Messages sent to customers in regards to possible fraudulent activity on their debit cards will come from a separate short code, 328-74.

It's the latest solution to help customers better manage their finances and keep them in the know as City Bank monitors account(s) in the fight against fraud.

Customers are encouraged to update their mobile phone number by calling 1-800-OUR BANK (1-800-687-2265) or by logging on to their online banking account, selecting the "Services" tab and clicking "Address Change" and adding/changing a cell phone number. This will ensure that important texts involving debit card activity will be delivered promptly.